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Whitsunday Regional Council’s customer service has been revamped, with the latest technology making it faster and easier than ever for the community to contact Council.
A brand new phone number, 1300 WRC QLD, is being rolled out across the entire region this week to unify all customer service centres under one system.
While residents can still call the old landline phone numbers for each office, all calls will be transferred through to the new system.
Residents will still speak directly with Council staff, however they will notice a new welcome message, a queuing feature and a voicemail option on the line.
Mayor Andrew Willcox praised the new system for its efficiency and accessibility.
“The new number is going to make our service even better, with a more up-to-date approach and quicker response times,” he said.
“You can have the perks of a modern system and still have old-fashioned human contact with local staff as well.”
To further improve the efficiency of Council’s frontline staff, from the start of November opening hours and payments will be between 8.15am and 4.45pm daily, Monday to Friday.
Residents can still call Council up until 5pm, however doors and payments will be closing by 4.45pm.
For non-urgent matters, online payments and customer service requests are available to the public anytime via Council’s website, under the ‘Make a Request’ tab on the homepage.
These online requests are processed the following day, and subject to the standard response timeframes.
An afterhours emergency number is still active for urgent inquiries, with our afterhours service contacting on-call staff even when Council is closed.
Council has also redeveloped its Customer Service Charter, outlining service expectations and commitments along with key contact details, available to the public at customer service centres and online.
For further information, please contact Council on 1300 WRC QLD (1300 972 753) or email us at firstname.lastname@example.org
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